Complaints Procedure

Policy aimed at; Employers and Employees

Issued Feb 2006

Updated August 2018

1 Introduction

Everyone has a right to express their views or complain about a service provided by Bath Junior Gateway Club by inviting comments and encouraging feedback, Bath Junior Gateway Club aims to ensure that its services are continually reviewed and meet the needs of users.

2 Procedure

2.1 Stage 1

It is hoped that any problems or complaints that a parent, carer, member or person using the services provided by Bath Junior Gateway Club may have can be dealt with informally at source.

2.2 Stage 2

If a problem cannot be resolved in this way, they should write, giving full details of their complaint to

The Leader / Coordinator

Bath Junior Gateway Club

Weston Hub

High Street

Weston

Bath

BA1 4BX

2.3 Stage 3

If the matter has not been resolved, or if there is no satisfactory outcome within four weeks of the date the Chief Executive received the written complaint, the matter should be referred to